General Payment Info

*Important payment processing information.

 

Customer Portal

If you have not yet enrolled, please read the following section for first time users, otherwise, skip to the existing customers section below for more information. If you already have your log in information available, you can access your portal by clicking the button below.

Customer Portal

First Time Customer Portal Users

Ovation offers a Customer Portal for its active customers.  We require a customer to first opt-in before they will be able to access the Customer Portal.  If you are interested in being set up for Customer Portal access, please complete the following form and your request will be processed by our Servicing Team.

Customer Portal Sign Up Request

Upon authentication of your request, information will then be sent to you by email advising that access has been granted.

 

Existing Customers Portal Users

If you are enrolled and would like to access account information or want to make a payment, you can access your account by clicking here.

To access your account, you will need your:

1. User ID, which is your Account Number

2. Password, which is the last four digits of your social security number or your EIN

If you have more than one loan with Ovation, once you are logged into the Customer Portal, you will be able to navigate and link your secondary loans to your Customer Portal account.

Payments made online will be assessed fees by USIO, our online payment vendor, as follows:

– Debit Card – 2.49% of the transaction amount plus $0.30

– ACH or E-Check – $0.50 per transaction

 

We offer several ways for you to make your payment.  For any online payments or payments made by phone, our online payment vendor, USIO, charges a 2.49% convenience fee on all debit card payments plus an additional $0.30. For ACH or e-check transactions, USIO assesses a $0.50 convenience fee per transaction.  Pre-paid cards or credit cards cannot be used.  Ovation does not receive any portion of these fees.  Payments made by check or money order do not incur any additional fees.  Recurring ACH set up by our Servicing Team do not incur any additional fees.

 

Payment-Options

The following payment methods may be used to make a payment on your loan without any additional processing fee: Check, money order, or a recurring (auto-draft) ACH set up directly with Ovation Services.

Please allow 2-3 business days for a payment to be processed and reflected on your loan. We do accept payments less than your regular monthly amount, but any payment less than a full monthly payment may not advance the due date of your next payment, so late fees and other charges may occur.

Payment Online

Payments can be made online through the Customer Portal.  If you have not yet accessed the Customer Portal, click here to sign up for access.  If you are a returning Customer Portal user, click here to access the payment portal directly

Payment by Mail

All mailed payments should include the return payment slip at the bottom of your monthly statement. Also, include your loan number on the check or money order to help ensure proper posting of your payment. Please mail all payments to the P.O. Box listed on your statement.

Payment by Phone

Our Servicing Team is available to assist you in processing a payment by phone.  Payments by Phone can be made using a debit card.  Payments made by phone will be assessed a fee by our third-party vendor, USIO, as follows:

  • Debit Card – 2.49% of the transaction amount plus $0.30

Call 866-991-8259 Monday through Friday from 8:00am to 6:00pm for assistance.

Automatic Payments

Your account can be set up on Recurring ACH. Recurring ACH payments are payments you instruct us to automatically process through your bank account at a regularly scheduled time. Recurring ACH payments set up by the Servicing Team are a FREE service! To do so, you can download our ACH Form and return to us by email at CustomerService@ovationservicing.com for the fastest processing time.

You can also return it to us:

By mail:

Ovation Services
PO BOX 161472
Atlanta, GA 30321

Call 866-991-8259 if you need assistance.

 

Loan Payoff Request

Welcome to our Loan Payoff Request service. For your security, please note that, by law, we can only provide loan information, including details on full or partial payoffs, to our authorized borrowers.

If you are not currently our authorized borrower but require a payoff, please be advised that you must obtain authorization from our authorized borrower. To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization request to our loan servicing department.

Please be advised:Processing time for payoffs statements is up to seven business days, and payoffs will not be processed without proper authorization.We appreciate your patience during this period.

For your first payoff request, no fee will be assessed. However, following the initial request, we reserve the right to charge a $10 fee for each additional payoff quote requested.

Thank you for your understanding and cooperation in adhering to our authorization process.

 

Release of Liens

We ask that our customers allow four to six weeks for the release of lien to be prepared and recorded. County Clerk offices that do not offer online e-recording functionality may take longer. A copy of the recorded release of lien will be mailed to you upon completion.

 

Payment Questions

Q: When are late fees assessed?
A: Late fees are assessed once your late fee grace period has expired. You can find your grace period outlined in the terms of your loan documents. Your Account Statement also lists the date the late fee will be assessed for that particular month.

Q: Are partial payments allowed?
A: Yes, they are allowed. However, if a partial payment is received, the funds are placed in a reserve account and are not applied until the sum of the reserve equals a full payment. If your full payment is not made prior to the late fee grace period expiration timeframe, then your account will be assessed a late fee.

Q: Am I able to pay more than my regular payment amount and pay the loan off early?
A: Yes. While you are only required to make your regular monthly payment, you can pay more than that minimum amount if you choose to do so. If your loan is current, any additional amounts paid will be applied to principal resulting in your loan paying off ahead of schedule.