FAQ

Ovation Services is a Loan Servicer specializing in Texas tax lien loans. We service loans on behalf of several investors and loan originators. WELCOME to our growing family of customers and providers!

  • » How do I contact you regarding my loan?

    • Visit the Contact Us page for all the ways you can get in touch with us.

  • » How do I obtain my payoff amount?

    • Requests for payoff amount must be made in writing by the account holder or another party legally entitled to the information. Visit our Payoff Inquiries page for full instructions on how to obtain your payoff.

  • » How do I sign up for automatic payments?

    • We can automatically draft your checking or savings account on your due date each month. To sign up for this free service, download the ACH Sign Up Form and email or send it back to us at the address on the form.

  • » Is my payoff amount the same as my principal balance?

    • No. Your payoff amount will include interest to the date of payoff and any outstanding late charges, a fee to prepare a legally required Release of Lien, and any other fees which may be attached to your loan.

  • » Can I make a principal payment at any time?

    • Yes, provided that your account is current. If your account is not current, payments are applied first to accrued interest & outstanding fees before being applied to principal. To make a principal payment, simply include any additional payments with your monthly payment or if you choose, send a separate check at any time. You must include your loan number on the check. You can make your payment online using the 'Online Payments' link or by mailing your payment to the address on your most recent statement.

  • » When is my loan payment due?

    • Most loan originators establish the due date as the 1st of every month with a grace period. Please refer to your loan documents or your monthly statement for your due date. Please note, payments are credited as of the date received not as the date mailed or postmarked.

  • » I use online banking. Where do I send my loan payment?

    • Online banking payments should be mailed to the same address as listed on your monthly statement. You can also pay your loan online using ePay! SIGN UP NOW!

  • » Do you accept payments over the phone?

    • Our Servicing Team is available to assist you in processing a payment by phone. Payments by Phone can be made using a debit card or ACH (e-check). Payments made by phone will be assessed a fee by our third-party vendor, USIO, as follows:
      – Debit Card – 2.49% of the transaction amount plus $0.30
      – ACH or E-Check – $0.50 per transaction

  • » Can I make my loan payment online?

    • Yes. Login to your account and then click ePay. If you have not established an online log on to your account, you may do so HERE.

  • » Can I get my statement electronically instead of by mail?

    • Yes. Every customer who enrolls in automatic payments will also receive their statement electronically each month.

  • » I haven't received my statement. How do I make my loan payment?

    • We email monthly statements. If you have not received a statement CONTACT US

  • » How do I get another copy of my monthly statement?

    • Contact our customer information center and request a duplicate statement.

  • » I just received a tax bill. Do I need to send it in for payment?

    • If you have a tax lien loan, part of your contract with your loan originator states that you must pay all future taxes on time. If you know that you cannot meet the tax deadline for this new bill call us at once so we can discuss your options. We can help!

  • » My loan was paid off, Why have I not received my release of lien?

    • Once the final payment has cleared our bank, we ask our customers to allow four to six weeks for the release of lien to be prepared and recorded. County clerk offices that do not offer online e-recording functionality may take longer. A copy of the recorded release of lien will be emailed to you upon completion. The release of your lien may take up to 90 days due to county recordation times and other factors. If the time has exceeded 90 days, please contact our customer service department for assistance.

  • » What is your website privacy policy?

    • Your may find a copy of our website privacy policy here.