Payoff Inquiries

If you are considering paying off your loan, congratulations! We are pleased and happy for you that you are able to take this next step in your finances.

Please be advised: Processing time for payoffs statements is up to seven business days, and payoffs will not be processed without proper authorization. We appreciate your patience during this period.

If you are the account holder, and want a formal payoff statement to be certain that you remit enough funds to fully pay your account, please complete our Payoff Request Form. Once this form is filled out completely and submitted, we will gladly process your request. As a customer you are legally entitled to this information and Texas law requires that we fulfill the first request at no charge.

If you are the mortgage servicer or holder of a lien on the property, it is our policy not to furnish third-party payoff requests unless our customer is more than 90 days delinquent. As required under Tax Code §32.06(f), we will notify you if this property owner becomes more than 90 days delinquent. At that point, we will gladly provide a payoff statement and accept your payment on the account.

Once the final payment has cleared our bank, we ask our customers to allow four to six weeks for the release of lien to be prepared and recorded. County clerk offices that do not offer online e-recording functionality may take longer. A copy of the recorded release of lien will be emailed to you upon completion.

If you are not currently our authorized borrower but require a payoff, please be advised that you must obtain authorization from our authorized borrower. To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization form to our loan servicing department. You can attach the signed authorization form on the payoff request form submission page (Request a Payoff at: https://propertytaxloan.com/loan-payoff-request/).

NOTES: Each customer is allowed one free payoff.Additional requests are subject to a nominal fee of $10 per each additional payoff.